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FAQ Odido Customers
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Installation procedures: important to know
1. Make sure the engineer has clear access to the connection point. 2. Check if there are 2 free power outlets for connecting the modem and the router. This can also be through a power strip. 3. Do you have WiFi Plus voor Ondernemers? Then an extra ...I have not received a modem yet. What should I do?
That is correct, the engineer will bring the modem/router and dongle.How is the business internet installed?
After signing up for the business internet subscription, you choose a desired day for an appointment. An engineer (not from Future Connections) comes by to test whether the incoming line works. Shortly after, you will receive an e-mail from us to ...Why am I getting a new invitation when my internet is already working?
Your mobile back-up probably does not work yet. An engineer must come by for this.Until when can I change my appointment?
You can change it up to 24 hours before your appointment. Cancellation of the appointment can only be done via Odido.
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Can I change my appointment myself?
Yes, in the e-mail you received to make an appointment, you can change your appointment using the link "(re)schedule the visit".I did not receive a confirmation e-mail for my appointment. What should I do?
Most likely, we have not yet received the order for installation from Odido because the activities prior to the installation have not yet been completed. In this case, you must first contact Odido. Only after you have received an e-mail from us to ...I want to connect the modem/router myself. Is that possible?
This is not possible for business internet, because a test, measurement and activation must be carried out by the engineer.I cannot choose a preferred time for my appointment. What should I do?
1. Do not wait too long to make an appointment. Do this as soon as possible after you have received an e-mail from us with a request. Then you have multiple options to choose a date of your choice. You can only choose from the options offered, there ...Can I cancel my contract?
Contract changes and/or cancellations can only be done via Odido.